Delivery and Return

Exchange or Return of Goods

Thank you for shopping at our store. Please read the following rules to ensure that all requests are handled properly.

1. General Terms and Deadline
If the product has defects, is damaged, or does not match the description, we will always accept a replacement or a reissue.
2. Who Bears the Return Freight?
When the product has defects: We will cover the return freight as well as the shipping cost for the replacement product.
3. Refund Method
All refunds can be made by contacting us via WhatsApp. The payment will be made in a mutually agreed manner by both parties.
The refund amount covers the value of the purchased product. Unless the problem lies with us, the initial freight will not be refunded.
4. Key Special Rules
We only accept a reissue or refund for products with quality issues.
5. Refund or Exchange Process
To start this process, please contact our customer service:
Email: umin@uminvape.com
Please be sure to include the following in your message:
Your order number.
The reason for the refund/exchange.
If it is a complaint, please attach clear photos or a video recording of the problem.
After receiving your report, our customer service staff will send you further instructions.
We hope you have a clear understanding of this policy. If you have any questions, you can contact us via the above email address.